SDB:ISDN-Test

Version: 1.0 -

Subject

ISDN test for collecting the information that is indispensable if you have a problem with ISDN and want to submit a support request to the SuSE Support desk.

Due to the high complexity of the messages, support request handling by phone is only possible to a limited degree. For this reason, please send the information you collect with the help of this article by e-mail to the Support desk.

Since the complex log messages can be stored on a floppy disk, you are free to use any e-mail account that may be available.

Procedure

Apart from standard information such as

The exact model and type of the ISDN adapter (ISA, ISAPnP, PCI card)
How the ISDN adapter is connected (directly to the NTBA or to a phone exchange)
Which SuSE Linux version was installed and how (new installation, update, scope of installation)

routing information and relevant messages from /var/log/messages are required.

Please proceed as follows (as user root)

1.
If necessary, activate debug messages with

grep -q "^debug" /etc/ppp/ioptions ||
  echo "debug" >>/etc/ppp/ioptions

(enter all of this in one line, using a space as a separator)

2.
Create the system information with

procinfo >messages.out
lspci -v >>messages.out
pnpdump >>messages.out
cat /etc/resolv.conf >>messages.out

3.
Stop the ISDN system with

rci4l stop
rci4l_hardware stop

4.
Set a mark in /var/log/messages with

echo "ISDN-Test" | logger

5.
Start the ISDN system with

rci4l_hardware start
rci4l start
rcroute start

6.
Print the routing table with

route -n >>messages.out

7.
Enter

isdnctrl dial ippp0

to check whether a connection can be established; after 10 seconds, enter

isdnctrl hangup ippp0

8.
Retrieve the messages from /var/log/messages with

tail -n 200 /var/log/messages |
  grep -A 200 "ISDN-Test" >>messages.out

(enter all of this in one line, using a space as a separator)

9.
Insert the contents of the file messages.out (ASCII text)
directly into your e-mail message. If you use a different operating
system for this purpose, proceed as follows:

9a)
Recode for DOS/Windows with

recode lat1..ibmpc messages.out

Recode for MacOS with

recode lat1..mac messages.out

9b)
Store on a floppy disk with

mount /floppy
cp messages.out /floppy
umount /floppy

9c)
In the other operating system, insert the file MESSAGES.OUT from the
floppy disk directly into the e-mail message.

<keyword>isdn,test,workflow</keyword>