SDB:Collecting Modem Information

Version: 1.0 -

Situation

You would like to submit information on your modem to the SuSE Advanced Support Service.

Procedure

Please proceed as follows:

1. Start your Linux system.
2. Log in as a user and start your desktop.
3. In KDE, press the key combination ALT+F2.
4. Enter "xterm" in the box.
5. Click on "Execute".
6. A new window will pop up; enter the command "su".
7. Now enter the root password.
8. Enter the command "cd /tmp".

Enter the following commands:

wvdialconf /dev/null > info.txt
lspci -v >> info.txt
lspci -n >> info.txt
modprobe isa-pnp
cat /proc/isapnp >> info.txt
setserial -ag /dev/ttyS? >> info.txt
cat /proc/bus/usb/devices >> info.txt
lsmod >> info.txt

In this way you have created the file /tmp/info.txt. This file contains the information on your modem. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service You will find information on telephone numbers and prices under the following URL: http://www.suse.co.uk/uk/private/support/inst_support/advanced.html. <keyword>0190,modem,support,information</keyword>