SDB:Collecting Hardware Information

Şuraya atla: kullan, ara

Version: 1.0 -


You would like to submit information on your hardware to the SuSE Advanced Support Service.


Please proceed as follows:

  1. Start your Linux system.
  2. Log in as a user and start your desktop.
  3. In KDE, press the key combination ALT+F2.
  4. Enter "xterm" in the box.
  5. Click on "Execute".
  6. A new window will pop up; enter the command "su".
  7. Now enter the root password.
  8. Enter the command "cd /tmp".

Now enter the following commands:

echo "-------- hwinfo ---------" > info.txt
hwinfo >> info.txt
echo "-------- lspci -v ---------" >> info.txt
lspci -v >> info.txt
echo "-------- lspci -n ---------" >> info.txt
lspci -n >> info.txt
echo "-------- pnpdump ---------" >> info.txt
pnpdump >> info.txt
echo "-------- procinfo ---------" >> info.txt
procinfo >> info.txt

In addition, please list your hardware components as follows:

  • CPU: manufacturer, model, frequency
  • Motherboard: manufacturer, model, BIOS version, on-board controller
  • RAM: RAM size, RAM type (FP, EDO, SDRAM, DDRAM)
  • Hard disk controller: SCSI, IDE, on-board/card, model, BIOS version, chipset
  • Hard disks: type, manufacturer, model, size, bus system (SCSI, IDE), partitioning
  • CD-ROM drives: type, manufacturer, model, speed, internal/external, parallel port?
  • Other media: CD writer, streamer (model, manufacturer, SCSI/EIDE/floppy streamer, capacity), ZIP drives, Jaz drives, MO drives, flopticals
  • Graphics card: model, manufacturer, chipset, memory (DRAM, VRAM), memory size
  • Other peripherals: printer, parallel ports, serial ports, modem, ISDN card

In this way you have created the file /tmp/info.txt. This file contains the information on your hardware. Please send the contents of this text file in ASCII format to Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service. The phone number can be found here: <keyword>0190,support,hardware,information</keyword>